Help Center.
Answers to almost everything below. Can't find it? Contact us — replies within 1–2 business days.
Orders & Shipping.
How fast do you ship?
Orders are processed and shipped within 2–5 business days. You’ll get a tracking number by email the moment your order is on the way. During drops, allow a couple of extra days — small team, heavy volume.
Where do you ship?
We ship across the United States and Canada. Duties and taxes for Canadian orders are handled at checkout where applicable.
Can I change my address or order?
If your order hasn’t shipped yet, email support@officialguilty.com with your order number ASAP and we’ll do our best. Once it ships, we can’t redirect it.
My tracking hasn’t moved.
Carriers sometimes scan late — give it 48 hours. Still frozen after that? Email us with your order number and we’ll chase it.
Exchanges.
What’s your return policy?
All sales are final — exchanges only. Unworn, unwashed items can be exchanged within 14 days of delivery for a different size or an item of equal value. Full details in the Refund & Exchange Policy.
How do I start an exchange?
Head to Start an Exchange — it walks you through the whole thing in four steps.
My item arrived damaged or wrong.
That’s on us. Email photos and your order number within 7 days of delivery and we’ll ship a replacement at no cost.
Product & Sizing.
How does sizing run?
Hoodies are an oversized, drop-shoulder fit in sizes S–2XL. If you’re between sizes and want the standard oversized look, take your usual size; size down for a closer fit.
How do I care for my hoodie?
Cold wash, inside out, hang dry. 420gsm fleece holds its shape if you treat it right. Don’t iron the print.