Start an exchange.
All sales are final — we run exchanges only. Four steps, no portal, no runaround.
Before you start — check the boxes:
/ It’s within 14 days of delivery
/ Item is unworn, unwashed, original condition
Damaged or wrong item? Skip the checklist — email photos within 7 days of delivery and we’ll replace it free. Full terms in the Refund & Exchange Policy.
01
Email us.
Send support@officialguilty.com with the subject “Exchange Request” — include your order number, the item and size you have, and the size or item you want instead.
02
Get the green light.
We reply within 1–2 business days with approval and the return address. Don’t ship anything until you hear from us — unapproved returns can’t be processed.
03
Ship it back.
Pack it up and send it with tracking (you cover return shipping unless the item arrived damaged or incorrect). Keep your tracking number.
04
Replacement ships.
Once your item lands and passes inspection, your replacement ships within 2–5 business days with fresh tracking. Size swaps are even — no charge either way.
Exchanges are for a different size or an item of equal value. If your replacement is out of stock, we’ll work it out with you directly — store credit toward the next drop or an alternate item.